Privacy Policy

1. Introduction

Welcome to IMM Store ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you place an order or communicate with us via WhatsApp, we may collect:

• Name
• Phone number (WhatsApp contact)
• Delivery address
• Payment information
• Order history and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Click patterns and navigation paths

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your cart items
• Understand how you use our website
• Personalize your shopping experience
• Improve our website performance

You can control cookies through your browser settings, but disabling them may affect website functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, including delivery and customer service
• Communication: To communicate with you about your orders, respond to inquiries, and provide customer support
• Payment Processing: To process payments and prevent fraudulent transactions
• Marketing: To send promotional materials about new products, special offers, and flash sales (with your consent)
• Website Improvement: To analyze website usage and improve our services, products, and user experience
• Legal Compliance: To comply with legal obligations and enforce our terms and conditions

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

4.1 Service Providers

• Delivery and logistics companies for order fulfillment
• Payment processors for transaction processing
• Cloud storage providers for data storage (Firebase/Google Cloud)
• WhatsApp for order communication

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Protect our legal rights
• Prevent fraud or illegal activities
• Protect the safety of our customers and public
• Comply with legal processes

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure (Firebase/Google Cloud)
• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain order history for customer service purposes

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria, including countries where Firebase/Google Cloud servers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending notifications for significant changes (where applicable)

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

13. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services immediately.